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At EK Studio, we take great care in ensuring the quality and hygiene of every product we offer.

Due to the personal and hygiene-sensitive nature of our hijabs, we are only able to accept returns under the conditions outlined below.

Returns

• Returns are accepted within 14 days of delivery

• Items must be unworn, unwashed, unused, and in their original condition

• All original tags and packaging must be intact

• For hygiene reasons, items that have been worn (items that show signs of wear, scent, makeup or damaged), washed, ironed, or altered cannot be returned

• If a returned item does not meet the conditions, we reserve the right to refuse the refund or issue a partial refund.

• If you wish to return an item, please contact us at hello@ekstudio.co.uk within 48 hours of delivery, so we can assist you as quick as possible.

• Returns sent without prior approval will not be accepted.

• Once your return request is approved, we will provide you with the return address and further instruction by email.

  Non-Returnable Items

• Worn or used hijabs

• Washed or ironed items

• Items returned without original packaging or tags

• Sale or discounted items (if applicable)

Refunds

• Once your return is received and inspected, you will be notified of the approval or rejection of your refund

• Approved refunds will be processed to the original payment method

• Shipping costs are non-refundable

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with clear photos, and we will assist you as quick as possible accordingly.

At EK Studio, all orders are carefully prepared and shipped from London, UK.

Processing Time

• Orders are processed within 1–3 working days.

• Orders placed on weekends or public holidays will be processed the next working day.

UK Delivery

• We ship orders using Royal Mail or trusted local couriers.

• Estimated delivery time within the UK is 2–5 working days after dispatch.

International Shipping

• Currently, EK Studio ships within the United Kingdom only.

• International shipping will be available in the future.

Important Information

• Delivery times are estimates and may vary during busy periods.

• EK Studio is not responsible for delays caused by postal services once the order has been dispatched.